Refund policy

At Ghana Art Collective, we strive to provide our customers with the highest quality products and services. If you are not entirely satisfied with your purchase, we're here to help. Please review our refund policy outlined below:

1. Eligibility for Refunds:

  • Refunds will be considered under the following circumstances:
    • The artwork received is significantly different from the description or images provided on our website.
    • The artwork is damaged upon arrival.
    • The artwork does not meet the expected quality standards.
  • Requests for refunds must be made within 14 days of receiving the artwork.

2. Non-Refundable Items:

  • Commissioned or custom-made artwork cannot be refunded unless it arrives damaged or significantly differs from the agreed-upon specifications.

3. Refund Process:

  • To request a refund, please contact our customer service team at hello@tgacollective.com within the specified timeframe.
  • Provide your order number, details of the issue, and any supporting evidence such as photographs.
  • Our team will review your request and determine if you are eligible for a refund.
  • If approved, we will provide instructions for returning the artwork. Please ensure that the artwork is securely packaged for return shipping.
  • Once we receive the returned artwork and verify its condition, we will initiate the refund process.
  • Refunds will be issued to the original payment method used for the purchase.

4. Shipping Costs:

  • Shipping costs are non-refundable, except in cases where the artwork arrived damaged or was significantly misrepresented.

5. Damaged or Lost Shipments:

  • If your artwork arrives damaged or is lost in transit, please contact us immediately.
  • We may require evidence such as photographs of the damaged packaging and artwork to process a refund or replacement.

6. Additional Notes:

  • Refunds may take several business days to process, depending on your financial institution.
  • We reserve the right to refuse refunds if the returned artwork is not in its original condition or if it has been damaged by the customer.
  • Ghana Art Collective reserves the right to update or modify this refund policy at any time without prior notice.

Contact Us: If you have any questions about our refund policy, please contact us at hello@tgacollective.com. Our customer service team will be happy to assist you.

Thank you for shopping at Ghana Art Collective. We appreciate your support for our artists and their work.